Generative AI is empowering the digital workforce

No. 1: AI is empowering the digital workforce

For companies that embrace technology, employees see AI as a constructive force. An overwhelming majority of respondents (92%) say AI is having a positive impact on their work, and more than a quarter (26%) call AI a « miracle. » Two-thirds say AI is already saving them time and 61% say it helps them work faster.

Nearly half of the workers we surveyed (45%) say AI reduces or eliminates tedious or tedious tasks, while 41% say AI has changed the way they work for the better. More than a third of respondents (36%) who use AI at work say the technology allows them to do things they never could have done in the past.

#2: Generative AI is seen as a productivity multiplier

Generative AI has a special potential to become a force multiplier by putting the power of AI at the fingertips of employees. 90% of employees believe Generative AI will help them work faster; integrate information from different sources in less time; and reduce the time spent on difficult, boring or boring work. Nearly as many say Generative AI will help them get more work done (89%) and create better quality work (88%) and 9 out of 10 business leaders say the same.

#3: Business leaders see the adoption and use of generative AI as inevitable

Nearly four in five business leaders (79%) expect their employees to use generative AI frequently in their work, with 39% expecting employees will use generative AI every day.

The majority of global business leaders (76%) say their companies are ready to adopt Generative AI in their workflows. Of the approximately 25% of leaders who say they are not prepared to adopt new technology, nearly a third (35%) say they either lack the right barriers of security, privacy and trust in place, or do not understand how to use or implement technology effectively (34%).

Improving human potential and productivity

As generative AI becomes more common, we hear renewed concerns that AI will replace human workers. While there is no doubt that generative AI is already significantly changing the way we work, when carefully applied it does not replace humans, but rather amplifies both productivity and employee engagement.

Unlock intelligence

While the shift from analog to digital has made information more available and accessible than ever before, it has also brought a crush of information that is too much for most of us to absorb, let alone use. For businesses, the challenge is multiplied through massive repositories of archived documents from which they gain little or no value. At a pharmaceutical company, which archives thousands of PDF documents containing critical research and other information, a leader commented that « the cure for cancer is very likely in that data, but we don’t have an efficient way to find it. » Generative AI will finally enable every employee and every business to put intelligence to work in their documents.

Personalize work experiences

One of the most exciting applications of generative AI in the workplace will enable more personalized work experiences. Today, virtually every solution offers one-size-fits-all answers based on text prompts. Going forward, a Generative AI agent will have a history of working with every single employee and be continuously trained by each from a preferred pool of information. These agents will act as powerful personal assistants and become better at meeting employee needs, both in terms of speed and results that are truly tailored to their needs and job.

An exciting (and responsible) future.

For all business and technology leaders, there are important technical, ethical and operational issues we need to consider how we bring generative AI to the workplace. And while these issues may seem daunting, finding a responsible and proactive path is both our opportunity and our responsibility. Start small, using generative AI on projects that solve real challenges. Partner with proven trusted suppliers and invest in your success. And most importantly, avoid focusing only on cost reduction and instead prioritize projects that empower your workforce. It is my deep belief that amplifying human potential is the most exciting and profound application of Generative AI and any technology.

This content was produced by Adobe. It was not written by the editorial staff of MIT Technology Review.